Its beautiful but hard to get it to work. It turns off after a few minutes and it wont work. The heart light is cheesy
Hi there,
So sorry to hear your Chavanic Diffuser didn’t live up to your expectations—we totally get how frustrating this must be. Thank you for being honest about the issues (the turning - off problem & the heart light feedback).
Our team wants to make this right for you:
Let’s troubleshoot first：Could you share a bit more about how you’re using it? Maybe a quick check of the setup could fix things. (E.g., Is the oil applied correctly? Any chance it’s over - saturated?)
If it’s truly faulty：We’ll send you a replacement or arrange a full refund—whichever works better for you. Just let us know your preference.
We really value your feedback (even the “cheesy heart light” part—we’ll pass that to our design team to consider for future improvements).
Hope we can turn this around and get you loving your diffuser!
Best,
Lorenzo
Chavanic
Absolutely stunning product! I especially love the Darjeeling Breeze scent—it's so refreshing and calming. It was beautifully packaged and shipping was fast. Truly exceeded my expectations!
I fell in love with my Chavanic diffuser the moment I received it. The quality, the scent, the design — everything exceeded my expectations. I was so impressed, I ended up buying several more to share with loved ones. Shipping was fast and smooth, and customer service was incredibly responsive.
Couldn’t be happier — it’s rare to find both a great product and such thoughtful service!
Fantastic customer service helped me track my order.
Excellent quality and quantity of fragrances.
